Good Customer Service?
I recently took a quick trip abroad travelling from Stansted Airport. Because of the time of the flight my friend and I decided to stay in a (very) cheap local hotel, why I”m not too sure as it’’s the sort of place I normally RUN from, but my friend suggested it and I went along with it.
We actually arrived at Stansted by coach from Windsor, although cheaper than the train it took hours due to the time we were on the road - Friday evening traffic - it reminded me why I don”t bother driving into London!
From the airport we booked a cab to the hotel from their taxi reservation desk, which was very efficient. We also booked our return to the airport for a 5.15 am pickup…. ho hum!
So we walked out, jumped into our cab and off we went. On the way we were discussing whether we should actually get a slightly earlier cab so as we were getting out at the hotel we asked our driver if he could change our pickup time.
His reply just made me burst out laughing, he said “No, because it won”t do me any favours!” I could not believe it, he worked for an organisation where they were all in contact with the booking system, they had logo”d up cars and although he was obviously self employed, he was in no mood to do the slightest thing to help us unless he had some personal gain in it!
My instant reply to him was “yes, I agree with you, it will not help you but it would help us”, he mumbled something and drove off. We rebooked our cab ourselves!
Let’’s just hope our taxi friend had a better end to his day as I”m guessing it must have been a rough day up to that point. Personally I just loved his reply, short, to the point and totally truthful.